Our SpinStag Responsible Gaming

Our Commitment to Safer Play

Welcome to SpinStag Casino, where responsible gaming is woven into every part of our platform - from registration through to withdrawal. We operate under a licence issued by the Malta Gaming Authority, and as part of that licence, we are required to follow strict standards regarding player protection. Our Spin Stag platform is built so that these standards are easy to find, easy to use and easy to understand.

At SpinStag Casino, we offer the following tools to every registered player, free of charge and available at any time through your account settings or by contacting our support team:

• Deposit limits - daily, weekly or monthly
• Loss limits to cap how much you can lose over a set period
• Wager limits to control the size of your bets
• Session time reminders and reality checks
• Temporary account suspension (cooling-off period)
• Permanent self-exclusion

Our Spin Stag support team can walk you through setting up any of these tools. Simply reach out via live chat or email, and we'll help you configure limits that work for your personal situation. We at SpinStag want you to feel confident that you're always in control of your account.

Setting Deposit, Loss and Wager Limits

Our SpinStag account dashboard allows you to set limits on how much you deposit, how much you can lose and how much you can wager within a given timeframe. Once a limit is set, we apply it immediately. If you wish to increase a limit, our system requires a cooling-off period before the change takes effect - this gives you time to reconsider and prevents impulsive decisions. Decreasing a limit, on the other hand, takes effect right away. Our Spin Stag team designed this process to put safety first, even if it means a short delay for increases.

Time-Outs and Self-Exclusion

Sometimes a short break is all you need. At Spin Stag, we offer a time-out feature that temporarily suspends your account for a period you choose - from a single day up to several weeks. During this time, you won't receive marketing emails, bonus offers or promotional notifications from us.

If you feel you need a longer break, our SpinStag self-exclusion option allows you to close your account for an extended period, or permanently. Once self-exclusion is activated, we will not permit you to reopen your account before the chosen period ends, and we will remove you from all marketing communications. We at Spin Stag take these requests seriously, and we do not reverse self-exclusion decisions on request alone - our team follows strict verification procedures to protect you.

Age Verification and Account Security

Our SpinStag Casino platform is strictly intended for players aged 18 and over, or the legal gambling age in your jurisdiction, whichever is higher. We verify the identity, age, residence and source of funds of every player before processing withdrawals, and we may suspend an account pending investigation if anything appears inconsistent. This is part of how we at Spin Stag protect both our players and the integrity of our casino.

We also ask that you never share your login details with anyone, including family members. Our Spin Stag security systems are built to recognise unusual account activity, and we encourage you to contact our support team immediately if you suspect unauthorised access to your account. If you ever need to access your account, you can do so quickly via SpinStag login.

Our Position on VPN Use

We at SpinStag do not allow the use of VPNs or any other method to disguise or interfere with your device's IP address. This policy exists not only for regulatory reasons but also as part of our responsible gaming framework - it allows us to apply the correct market-specific protections, limits and restricted-country rules to your account. Using a VPN to bypass these safeguards may result in voided winnings and forfeiture of your account balance.

Staying in Control of Bonuses

Our SpinStag bonus welcome package and ongoing promotions are designed to be fun, but we remind every player that bonuses come with wagering requirements and should be approached thoughtfully. Only one bonus can be active on your account at a time, and deposit bonuses expire ten days after being credited if unused. We encourage you to read the full terms before opting in, and our SpinStag support team is always available if you have questions about how a particular offer works.

If you find yourself chasing bonuses, increasing deposits to "catch up," or feeling anxious about your play, we urge you to pause and make use of the tools described above. Our Spin Stag platform is here for entertainment, not as a way to solve financial difficulties.

Signs to Watch For

We at Spin Stag want every player to recognise the early signs that gambling may be becoming a problem. These can include:

• Spending more time or money than you intended
• Chasing losses with bigger bets
• Gambling to escape stress, sadness or other emotions
• Neglecting work, relationships or responsibilities because of gambling
• Borrowing money or hiding your gambling activity from others
• Feeling irritable or anxious when trying to cut back

If any of this sounds familiar, our SpinStag Casino team encourages you to use our self-exclusion tools and to reach out to one of the independent organisations listed below.

External Support Organisations

While we at Spin Stag provide in-house tools, we also recommend speaking with independent, specialist organisations that offer confidential advice and support:

Our Spin Stag website links to these organisations so that help is never more than a click away. We also recommend software such as Gamban or BetBlocker, which can block access to gambling websites across all your devices if you need extra support staying away from online casinos, including our own.